Support & contact
Use this page as the front door to your support organisation. Below is a simple contact form and an example of how you might present your incident handling process.
Support channels
Phone (24/7): +33 1 23 45 67 89
E-mail: support@example.com
Client portal: use the client portal to open and track tickets.
Example incident workflow
- Issue detection via monitoring or customer report.
- Impact analysis (sites, SIMs, operators involved).
- Workaround and fix implementation.
- Post-incident review and prevention actions.